Jackson Public Schools
Public Engagement Overview
Department Overview
The Office of Public Engagement supports the mission and vision of Jackson Public Schools. We strive to improve stakeholder satisfaction and support by providing consistent, timely and accurate information while making the most of opportunities for effective, two-way communication with our community as we aim to increase student achievement.
Do you have some great news to share or a great story to tell? Let us know. Download and complete the appropriate form below and send it to the Office of Public Engagement.
Share Your News
Public Engagement Services
Public Engagement employees work with every department and school within JPS to meet their media needs through a myriad of techniques to maximize publicity for District and school-related events and activities including news releases, feature stories, photography, media contacts, press conferences, media invitations, and more. Specifically, we:
Help District leadership, schools, and central offices publicize news, announcements, and events.
Work with print and electronic media outlets to ensure fair, accurate coverage of school and District news.
Collaborate with partner organizations to coordinate news conferences and other media events.
Communication Support
ParentSquare
JPS is excited to introduce ParentSquare as its official communication platform to help you stay connected to your child’s school. Parents/guardians will receive important updates from the district, your school, and your child’s teacher, all in one place. Messages will come by email, text, or phone. ParentSquare is our official communication platform, and only messages from this platform should be trusted.
Onflo (formerly Let's Talk!)
Jackson Public Schools is excited to introduce Onflo (formerly Let’s Talk!), a new way to connect with our families, scholars, staff, and community. This platform makes it simple to ask questions, share feedback, or celebrate success—all in one place. We’re committed to building trust, strengthening relationships, and making sure your voice is heard. JPS has launched Onflo at the district level and will soft launch at the school level in July 2026.
JPS Mobile App
With the JPS mobile app, you can access news, events, directories, and more right in the palm of your hand. You can even customize your experience by selecting which schools you want to follow. The app is available as a free download by searching "Jackson Public Schools MS" in the App Store on Apple devices and Google Play on Android devices.
Key Communicator
Our stakeholder newsletter, the JPS Key Communicator, is sent to subscriber emails no more than once a month in ordinary circumstances. You may subscribe at any time. Each issue is archived on our website on the Key Communicator page under the News menu.
A Guide to Outstanding Customer Service
In our school district, exceptional customer service isn’t the exception—it’s the standard. Quality customer service in education is not just about answering questions; it's about creating connections, building trust, and ensuring every scholar, parent, and staff member feels valued and heard.
The JPS Customer Service Handbook is our foundation for providing quality customer service to our parents, scholars, staff, and community. By following the suggestions in this guide, employees will contribute to excellence within the school or department as representatives of Jackson Public Schools.