Technology Support for Parents

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FCC Affordable Connectivity Program

Discounted Internet Access for Scholars and Their Families

Because the Jackson Public School District participates in the Community Eligibility Program (CEP), all scholars are eligible for the USAC/Federal Communications Commission's (FCC) Affordable Connectivity Program (ACP). The ACP is a federal program to help eligible households pay for internet service. The ACP provides a monthly discount of not more than $30 per month on broadband service and associated equipment (for example, a modem) for eligible households.

If the participating household chooses an eligible plan that costs $30/month or less, the household will receive that service for free. Some participating program providers are also offering an additional one-time benefit of up to $100 off one connected device-a laptop, desktop, or tablet computer-as long as the household contributes more than $10 and less than $50 towards the cost of the device. Each participating household is limited to a single device discount.

How to Apply

To apply, fill out an application (either online, by mail, or through a participating internet service provider). If you have questions about ACP, your eligibility to participate, or to find information about participating providers near you, please use the information provided by the agencies listed below.

FCC Affordable Connectivity Program - this site has all of the information about the program as well as a direct link to the online application.

USAC Acceptable Documentation Guide - this link provides information about all forms of documentation that are acceptable as proof of income needed to apply for the program.

Chrome Troubleshooting Tips

Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

First, verify that the student is in PowerSchool correctly. This means that their:

MSIS number is correct
email address is correct in PowerSchool
enrollment code is correct
chrono and ADA grades are correct

If a change has to be made in PowerSchool, the system will need to update overnight before you notice a change.

Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

Third, let's walk through a few additional things to try:

If none of these solutions worked, please put your student on another Chrome device to see if that corrects the issue.

There’s a chance that you may still be having a problem. If so, please, put the student on a Windows device to see if the issue persists.

If the problem continues to persist, please put a student who has no issues on the device that the first student was using and see if they have a problem while on the device.

At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket, and be sure to include:

the student’s full name and MSIS number
the name of the program that the student can’t access
a summary of the actions you have done
any error messages that you are getting

Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.

Google Account Information

All scholars in JPS have access to both G Suite core applications and G Suite additional services.

Scholars in grades PK-5 have access to G Suite core applications such as Docs and Sheets, and some additional applications such as the Chrome Web Store, but do not have access to email.

Scholars in grades 6-8 have access to G Suite core applications such as Docs and Sheets, and some additional applications such as Clever and have access to email inside our JPS G Suite domain (jpsms.org).

Scholars in grades 9-12 have access to G Suite core applications such as Docs and Sheets, and some additional applications such as Clever and have access to email both inside and outside our JPS G Suite domain (jpsms.org).

The notices, links, and information presented below can help parents understand how Google and other applications handle student information and student privacy.