Chrome

Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

First, verify that the student is in PowerSchool correctly. This means that their:

• MSIS number is correct
• email address is correct in PowerSchool
• enrollment code is correct
• chrono and ADA grades are correct

If a change has to be made in PowerSchool, the system will need to update overnight before you notice a change.

Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

Third, let's walk through a few additional things to try:

• reset Chrome to the factory settings.
•  clear your cache and Cookies.

If none of these solutions worked, please put your student on another Chrome device to see if that corrects the issue.

There’s a chance that you may still be having a problem. If so, please, put the student on a Windows device to see if the issue persists.

If the problem continues to persist, please put a student who has no issues on the device that the first student was using and see if they have a problem while on the device.

At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new Help Desk ticket, and be sure to include:

• the student’s full name and MSIS number
• the name of the program that the student can’t access
• a summary of the actions you have done
• any error messages that you are getting

Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.