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Information Technology Services Overview

Department Overview

The Information Technology Services team is more than a support department—we are partners in teaching, learning, and innovation. Our mission is to provide reliable, secure, and modern technology that empowers scholars, educators, and staff to thrive in today’s world.

We believe that technology is not an end in itself but a catalyst for equity, excellence, and opportunity. Together, we are preparing our scholars to achieve globally, contribute locally, and be fulfilled individually.

A step-by-step guide on how to submit an IT service request is presented on a dark blue background, with numbered instructions and icons in the foreground and a title and important notes in the background.

Our Focus

Service & Support

Delivering responsive, first-class assistance so every user has the tools they need to succeed.

Equity & Access

Ensuring all schools and offices have fair and consistent access to technology resources.

Innovation & Growth

Leveraging new solutions to create world-class learning environments and efficient district operations.

Security & Reliability

Protecting our data and infrastructure so the JPS community can teach, learn, and work with confidence.

Collaboration & Culture

Building strong relationships with our schools, colleagues, and community partners to foster joy, trust, and continuous improvement.

Science Education for Kids

It Takes a Village to Raise a 21st Century Graduate: Jackson, MS Edition highlights how JPS is reimagining learning through STEM education, AI, and future-ready experiences for scholars. 

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