Department Overview

  • The JPS Information Technology Department strives to support all district technology, including networks and hardware. We are committed to ensuring equitable access to technology for all teachers, students, administrators and staff. We utilize the enhancements in technology to increase the academic development of all students, staff, and community stakeholders. Our goal is to provide a learning environment that produces citizens that are able to compete and succeed on a global scale. Our commitment is to provide first rate service to all users of the district's technology resources.

    Areas supported by the Information Technology Department are Networking, Marathon Support, and E-Rate.

    Recovering Your Password or Username

    You will need your Employee ID Number to complete these steps. Please contact your administrative office for your Employee ID Number.

    Resetting Your Password

    As of January 12, 2022, all JPS employees must use the JPS Identity Automation Portal to reset their password.  Employees must complete the claim account process in order to reset their passwords.  Directions for claiming a JPS Identity Automation claim account can be found on the JPS Identity Automation Portal Support page.

    Employees who need assistance can call the Help Desk at (601) 973-8601.

    Retrieving Your Username

    Please contact your school or call the JPS Helpdesk if you cannot find your JPS username.

Contact Information

  • Information Technology Services
    630 S. State Street
    Jackson, MS  39201  
    Phone: (601) 960-8831

    Contact ITS (General Public)

    Erin Mason, Executive Director

    Douglas Claymore, Director 

    Kiya Donald, Administrative Secretary 


Last Modified on June 24, 2024